Pay for customers helped,
not messages sent.
Compliance layer included on every plan. No seat fees. No overage surprises. Built-in caps so a single bad actor can't drain your monthly allowance.
Every plan includes 20 messages max per conversation and 40 messages per visitor per month. Resets on the 1st. So a single bad actor can't drain your monthly allowance.
Compare plans
Every feature, side by side
| Feature | Starter | Growth | Enterprise | Enterprise+ |
|---|---|---|---|---|
| Capacity | ||||
| Customer conversations / month | 100 | 400 | 2,000 | 2,500 |
| Storefronts | 1 | 3 | Unlimited | Unlimited |
| 20 messages / conversation cap | ||||
| 40 messages / visitor / month cap | ||||
| AI model | ||||
| AI model tier | Fast | Premium | Premium | State-of-the-art |
| Compliance layer | ||||
| Streaming responses | ||||
| Operations | ||||
| Custom answers | ||||
| Email lead capture | ||||
| Sales flows + lead triggers | ||||
| Phone (SMS) verification on leads | ||||
| Compliance restrictions (RUO, FDA) | ||||
| Visitor blacklist + abuse controls | ||||
| Branding & UX | ||||
| Custom themes & branding | ||||
| Pop-out chat window | ||||
| Advanced widget styling | ||||
| Remove "Powered by" badge | ||||
| Data & integrations | ||||
| Basic analytics + audit trail | ||||
| Unanswered questions dashboard | ||||
| CSV exports (leads, conversations) | ||||
| CRM webhooks (Zapier, HubSpot, Make) | ||||
| Webhook delivery audit logs | ||||
| API access | ||||
| Support | ||||
| Email support | ||||
| Dedicated compliance onboarding | ||||
| Priority support | ||||
FAQ
Common questions
What counts as a customer helped?+
Each unique chat session — one visitor having a conversation with the bot. Messages within that conversation don't count separately. Your tier sets how many you can serve per month.
How are abusive users prevented from draining my plan?+
Two safety rails on every tier. 20 messages max per conversation (so a runaway visitor can't blow through cost), and 40 messages per visitor per month. Both reset on the 1st. Visitor identity is tracked across email, IP, WP user — they can't dodge by clearing storage.
Can I switch plans anytime?+
Yes — upgrades take effect immediately, downgrades at the next billing cycle. You're never billed for unused capacity.
What happens when I hit my monthly limit?+
The widget hides itself for the rest of the month. We email you so you can upgrade if needed. Resets on the 1st.
Is there a free trial?+
Yes. Free 7-day trial. 50 conversations. Card required, cancel anytime. Higher tiers are sized for stores already running real volume so they don't include a trial.
What AI powers the chatbot?+
Every tier uses state-of-the-art AI models and a custom retrieval-augmented architecture tuned for compliance-sensitive customer service. Higher tiers run on more capable models for nuanced, higher-fidelity responses.